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GAME ON RACE EVENTS POLICIES
REFUNDS – Race entry fees are non-refundable and non-transferable. However, we understand that things come up; Injuries, illness, pregnancy, work, family issues, etc. The following policies are in place to give you, the athlete, as much flexibility as possible within a framework that allows us to continue putting on high quality races. Please understand that long before online registration closes, we have finalized orders for shirts, awards, medals, food, and dozens of other items.
DEFERRALS – Any participant who cannot compete in the event for ANY reason has the option of a one-time deferment of their registration into the following years race. The deferral request must be made from within the athlete’s profile and must be done at least 7 days prior to the race. There is a $20 fee to defer your event to the following year. If this event is unavailable in the following year, the athlete will be given a credit to use at another event, less the $20 fee. The strict 7 day in advance of race day policy will be enforced.
The defer option can be found by logging on to RunSignUp, navigating to Profile > Upcoming Events > Manage Registration > Defer Registration. Depending on the Race page's theme, the Defer option can be either located on the top of the page or on the left of the page. There will be a $20 fee for deferal. Please use this link for instructions should you need them. https://help.runsignup.com/support/solutions/articles/17000062915-defer-registration-claim-deferral
UPGRADE/DOWNGRADE – You may upgrade your race on the same weekend at the same venue online by paying the difference in registration fees for that event. You may also downgrade or switch to a different event on the same day/venue. There are no refunds for downgrading, but we will allow you to change races within that event. This should be accomplished online prior to event day, but if you notify our race manager on race day during late packet pick up, we will be happy to change/upgrade/downgrade your race. Please see a manager and not a volunteer.
WEATHER – This is a Rain or Shine event. Every effort will be made to have this event on this date, on time, as planned. A little rain never hurt anybody. However, the safety of our athletes, volunteers, and staff is our number one concern. Game On Race Events reserves the right to change or alter the course as necessary in the name of safety. In the event of severe inclement weather such as lightning, the following procedure will be followed: The event will be postponed for 30-45 minutes in hopes that the inclement weather passes. If the inclement weather does not pass within this time frame, we may decide to alter the event, perhaps to a duathlon format. If conditions are deemed to be unsafe, versus challenging, we may be forced cancel the event. Every situation is different but please understand, this is a rain or shine event and everyone is expected to show up on race day.
ATHLETE NOTIFICATION – If there is impending inclement weather (i.e. hurricane), we will make periodic updates on our Facebook page. It is not necessary to have a Facebook account, you can go to Game On Race Events and view the Facebook feed. If for any reason it becomes necessary to cancel the event, we will do so as early as possible and notify all registered participants via email.
EVENT CANCELLATION – Should this event be cancelled due to an Act of God or circumstances beyond the control of our management team, Game On will issue athletes a code worth 50% (of what you paid) good towards any future Game On Race Event. The new registration must be for the registered athlete and completed within one year from the cancelled race date, as the coupon will expire on that date.